We work very hard to make your time at La Casa enjoyable. After all, La Casa means home and we want you to feel welcome and at ease at our spa and wellness center. Should you find that you need something or have a unique request, we are happy to try and accommodate your needs.
If you have questions about our spa services, weekly discounts or mid-week specials, please call 212-673-2272 to speak with an associate.
All spa patrons have available for their use a locker room for changing as well as New York City’s only Salt Sauna. We are happy to accommodate clients in our sauna as a prelude to our spa packages. Please request usage of the sauna upon booking your appointment. You can do this when you schedule your appointment.
CHECK-IN AND CANCELLATION POLICIES
Please check-in with spa receptionist at least 10 minutes prior to your scheduled appointment. Unfortunately, given that we schedule specialists to be on-site for appointments, we cannot extend your services should you arrive late. You’re welcome to request this at the time of arrival, but generally speaking, we regret that late arrivals will not be able to receive extended time.
To avoid a cancellation fee, kindly give 24 hours notice by calling 212-673-2272 and alert one of our associates about the change in your plans. We will happily offer you alternative times for your desired spa or wellness services.
La Casa Spa & Wellness Center is based on the concept of Five Elements of Healing. We believe that the earth is an abundance of riches and holds every ingredient necessary for health maintenance and restoration.